Forward This!

It was halloween. an agent felt like being nice to his customers so he planned to say, “Have a Happy Halloween” as part of his closing spiel.

CSR: is there anything else that i can help you with today?
Cust: no
CSR: ok, thank you for calling ****. Haba Haba Halloween.
(yeah… a very long Halloween indeed, hahahha)

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*monitored by QC

Cust: and where are you located?
CSA: were located in Manila, Pelepens!

(tumbling si QC at binalik sa training ang agent, hahaha)

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(habang nakabarge sa bidang agent na it0 yung seni0r rep ng team niLa)

Filipin0 CUST: darLing are y0u a fiLipin0? (tagaL0g na tagaL0g yung accent)
TSR: n0 ma’am I’m an american. (with c0nvicti0n per0 tagaL0g na tagaL0g din yung accent!)
FiLipino CUST: are y0u sure ih0?
TSR: yes ma’am.
FiLipin0 CUST: sigurad0 ka?
TSR: yes ma’am. (eh kaLa k0 ba kan0 ka?… )

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ring… ring… (bag0ng pas0k na caLL)
TSR: thank y0u f0r h0Lding…
(aba ayuz yung 0pening spieL m0… pasad0 sa QA yan!)

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TSR: (kakagising Lang muLa sa maikLing pagkakaidLip habang nagt0tr0ubLesh0ot ng isang sikat na brand ng TV) ..0kay sir the next thing that y0u have t0 d0 is t0 wash the vegetabLes… (nyek! c0oking sh0w ba yung paLabas sa TV iha?)

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TSR: Okay sir,let’s check if y0u wiLL be abLe t0 g0 0nLine n0w…
CUST: yes… (yes Lang ng yes kase et0ng HAPON na it0… )
TSR: type in yahoo.com
CUST: what? yahoo.cot?
TSR: n0 sir… yahoo.com…
CUST: yahoo.cot?
TSR: n0 sir… com… C-O-M
CUST: cot?
TSR: (asar na) .com sir!
CUST: aahhh… yahoo.cot. (may cot na paLang d0main… ganun ba sa Japan? gaLing!)

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(bag0ng Labas Lang sa sine ng I-R0b0t… kakasine Lang ata ng TSR na it0…)
TSR: 0kay that’s I as in R0b0t!
CUST: what? (ayuz sa ph0netics ha… )

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TSR: It’s C as in CAT.
CUST: what?
TSR: C as in CAT. C-A-T… me0w me0w…
(ayuz! very specific na yan ha baka hindi m0 pa magets…)

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TSR: It’s C as in CharLie… M as in Mary… and D
as in Dog
CUST: Did y0u say B as in B0y?
TSR: No sir, it’s D as in Dog… arf arf…
(ayuz! gaLing ata sa z0o et0ng daLawang t0!)

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TSR: It’s CMD… Cust0mer Must Die…
CUST: (dead air)
(naghang-up na paLa… natak0t baka mamatay… )

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TSR: It’s CMD… read my Lips….
(sige nga patingin baka mabasa k0 sa phone… hehe… )

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TSR: (sLeEpy m0de … at kakagising lang muLa sa maikLing pagkakatuL0g habang
nagt0tr0ubLesh0ot) Okay n0w g0 t0 the b0tique…
(sL0wLy niya pang sinabi yun, aba sister, ang aLam k0 tech dispatch Lang ang
pede…)

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TSR: (sLeEpy m0de) It’s capitaL F as Mary… (eh baka ang gust0 m0ng sabihin eh Fairy?)
CUST: okay and then what?

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TSR: ch0ong ch0ong ch0ong… ch0o ch0o ch0ooooong…
(pare mag mute ka naman… haLatang nagLaLaro habang nagt0tr0ubLesh0ot eh)
CUST: what?

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(habang may caLL et0ng agent na it0 eh bigLang may mga dumaan na nagkwekwentuhan ng maLakas in TagaL0g… )
CUST: wh0 are th0se pe0pLe? Are y0u in India?
TSR: N0… y0u’re in PhiLippines..
(teka naLit0 ak0… sin0 bang nasa PhiLippines? yung caLLer 0 yung agent?)

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CSR: Thank you for calling… this is Candy, how may I help you?
Cust: What did you say your name was… Mandy?
CSR: No, sir, it’s Candy…
Cust: Sorry, can’t hear ya… didja say Mandy?
CSR: No, sir.. Candy, sir… Candy… as in Storck!!!
(oohhh… now I get it!!!)

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CSR: Was that a “B” as in boy or a “B” as in bravo?
Cust: Uhhmmm… how about

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CSR: Alright, let me verify that… Was that a “G” as in golf?
Cust (with a different accent): NO! That was a “G” as in GEBRA!
(Oh, Gebra!!! like the one in the Goo?!!!… Gusme… Gon’t gou get git?)

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CSR: Yeah, sir… sir… are you there?
Cust: Yes, yes, I’m there!
(siguro naglalaro sila ng Counter…)

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CSR: … So that’s I as in I…
(… O as in Oh, & U as in You…)

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CSR: Sir, do you have NET-ESCAPE there?
Cust: Huh?… Oh!!!.. No, I have MSN IN-NERNET EXPLODER here…

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CSR: Would you like to set your own password or would you like me to give you a
generic password?
Cust: Uhmm.. just give me a generic one…
CSR: Alright.. I have reset your password. Your new password will be… let me
spell it out for you… That’s K as in Kilo… A as in Apple… M as in Mama… O as in October… T as in tango… and E as in Echo…
Cust: “Kamowt?” (American accent e)… That’s a cool password!!! I’ll
never forget this!!! All right!!!Everything is working!!!…

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CS: Can you spell out your name, please?
Cust: Yes, my name is Cathy… that’s C as in Kite
(chiguro, kilala nya ung koshchumer ng mahilig cha Gebra?!)

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