Call Center sa ‘Pinas
Author: DarkBlakCSR: Do you have any child so we could send out these gifts to you?
CLIENT: I’m sorry but i don’t have any child.
CSR:Oh i understand, whatabout any grandchild?
(wala ngang anak di ba, asa ka pang may apo)
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CSR: . . . and for our records, may i know your child’s bday?
CLIENT: I don’t know her bday. .
CSR: Oh come on, it’s yourresponsibility to know your child’s bday.
(tarayan ba ang customer?)
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CLIENT: (mad) how many times do i have to tell you i didn’t purchase anycard!
CSR: Ma’am, i’m talking about a ‘car’, a toycar, not a card.
CLIENT:but i said i didn’t purchase any card!
CSR:No ma’am, not a card, what I mean is a car, an automotive.
(baka ibig mong sabihin automobile)
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CLIENT: What is that space bag bulk storagesystem? (By the way, aspace bag is a big bag, not sure if it’s made of plastic, which size adjusts depending on the amount of air you vacuum out)
CSR: (with limited product knowledge) Well sir, it’s some kind of a space bag,
it’s like a storagesystem where you put your things. (salamat saexplanation)
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CLIENT: What is this space bag?
CSR: ah sir, it’sthe thing worn by astronauts.
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CSR: We are giving you a free gift. You can either have the space bug bulk storage system or . .
CLIENT: What the hell is a space bug? (a single letter spelled the big difference)
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CLIENT: What is this squeeze wrench?
CSR: It’s a wrench that you squeeze for better grip. (huh?)
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CLIENT: I won’t allow you telemarketers to foolme. Nothing in this world is for free. Now tell me the catch!
CSR : (medyo napikon at umisip ng pambawi) Ah sir, have you ever listened to the Beatles?
CLIENT: Well what about it?
CSR: What does their song say about the best things in life?
CLIENT: It’s free…. but you know what …
CSR:(bangs the phone before the client could start with his stuff. YIKES)
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CSR: One last thing sir, may i have your city of birth?
CLIENT: What?
CSR: Your city of birth?
CLIENT: What? i can’t quite hear you.
CSR: (irita na) I said your city of birth, the place of your born!
(nagalit pa)
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In the initial calling days, we were encouraged to go verbatim as little as possible. Stick to the script! Seems like a goodpractice right?
(except for some special incidents).
CSR: So how is your car wash gadget?
CLIENT: It was a piece of junk! (irate)
CSR: Oh that’s nice to hear from you, sir! (at leastnag-stick sa script )